Baltéon Refund Policy
Returns & Refunds
Time Frame:
Returns must be initiated within 30 days from the date of receiving the product.
Return Conditions:
The product must be returned in its original packaging (if applicable) and be free from stains or damages.
A maximum of two (2) items per order can be refunded. However, store credit and exchanges are unlimited.
If the exchanged item costs more, the difference must be paid. If it costs less, we will refund the balance.
Exchanges will be processed once the returned product is received and inspected.
Fees Include:
A 15% restocking and processing fee applies (covers inspection, handling, and repackaging costs).
We do not offer prepaid return labels. Customers are responsible for purchasing their own return shipping label.
Important Return Policy Highlights
Non-Refundable Items:
Warranties
Shipping Protection
Shipping Charges
Priority Processing Fees
Tracking Requirement:
Once the return process is initiated, you must provide valid tracking information. Failure to do so may result in delays or inability to process your refund or exchange.
Return Labels:
Items sent back without an approved return request will not be accepted.
To start a return, please contact us at support@balteon.com.
Refund Methods:
Refunds will be processed to the original payment method, store credit, or exchange.
If the original payment method is inactive or unavailable, store credit will be issued instead.
Order Cancellation
Once an order is placed, it begins processing immediately and cannot be canceled. However, you can initiate a return once the order is received, and we will process the refund accordingly.
Chargebacks & Returns Policy
To maintain a fair process, we ask that you contact our support team before initiating a chargeback if you are unsatisfied with your order.
If a chargeback is filed without prior communication, the option for a refund or exchange becomes invalid.
We are committed to resolving any issues quickly and encourage direct contact before escalating disputes.
Damages & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at support@balteon.com, and we will work to resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom-made products (personalized or special orders)
Personal care items (beauty products, hygiene-related goods)
Hazardous materials (flammable liquids, gases)
Final sale items & gift cards
If you are unsure whether your product qualifies for a return, please contact us at support@balteon.com.
Exchanges
For a faster exchange process, we recommend:
Returning your original item first.
Once the return is approved, placing a new order for the item you want instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return it within 14 days, no questions asked. The item must be:
In the same condition as received (unused, with tags, and in original packaging).
Accompanied by the receipt or proof of purchase.
Refunds Processing Time
Once your return is received at our warehouse, it will be verified within 5-10 business days.
If approved, the refund will be processed to your original payment method within 10 business days.
If rejected, our support team will contact you with further instructions.
If 15 business days have passed and you have not received a refund, please contact support@balteon.com for assistance.