Baltéon Shipping Policy
Order Cancellation
Once an order is placed, it begins processing immediately and cannot be canceled. However, once your order arrives, you may contact our support team to initiate a return. Once we receive the returned order, we will process a refund accordingly.
Worldwide Shipping 🌍
We proudly offer international shipping to over 200 countries. However, some locations may be unavailable for shipping. If we are unable to deliver to your country, we will contact you.
We have warehouses in the USA, Asia, the UK, and Australia, ensuring fast and efficient order fulfillment. Your order will be shipped from the warehouse that has stock available at the time of purchase.
Lost or Missing Packages 📦
Incorrect Address: Baltéon is not responsible for incorrect shipping addresses provided during checkout. Please ensure your billing and shipping information is correct before placing an order.
Our Responsibility: If we make an error with your shipping details, we will take full responsibility and resend your order at no additional cost.
Customs & Import Fees
We are not responsible for any customs fees incurred once the items are shipped.
By purchasing from Baltéon, you agree that one or more packages may be shipped to you and may be subject to customs duties upon arrival.
Shipping Time Estimates 📦⏳
Shipping times vary depending on the destination. Below are estimated shipping times:
LocationEstimated Shipping Time
United States7-15 Business Days
Canada & Europe7-15 Business Days
Australia & New Zealand7-15 Business Days
Central & South America15-25 Business Days
Asia7-15 Business DaysAfrica15-30 Business Days
Maximum delivery time:
20 business days (excluding processing and customs delays).
Processing time: Orders require 2-3 business days for processing before shipping.
Customs clearance delays may affect the estimated delivery time.
Tracking Information 📍
Once your order is shipped, you will receive an email with a tracking number.
In some cases, due to free shipping, tracking information may not be available.
Why does my tracking say 'No information available at the moment'?
Some shipping companies take 2-5 business days to update tracking details.
If your order was placed more than 5 business days ago and tracking is still unavailable, please contact us.
Will My Items Be Shipped Together? 🛍️
For logistical reasons, items in the same purchase may be shipped in separate packages, even if combined shipping was selected.
If you have any further questions, please contact our support team and we will be happy to assist you!